Refund Policy
The playground is free. Paid work (Launch builds and hosted plans) follows the rules below, together with your written quote.
1. The free playground
Nothing to refund: you are never charged, and no card is required to sign up. We may change or retire playground features over time. Your own LLM usage is billed by your provider under your agreement with them.
2. Launch builds
- Scope, price, payment schedule and revision rounds are agreed in writing before any payment or work starts. If you cancel before work begins, you get a full refund of anything already paid.
- If you cancel mid-build, work already delivered is billable, and any prepaid amount covering work not yet started is refunded within 14 business days.
- If we cannot deliver the agreed scope, the portion of the fee covering undelivered work is refunded.
- Work outside the agreed scope is quoted separately before it starts, so you always approve the price first.
3. Hosted plans
Hosted plans are optional and quoted per environment. When billing for them goes live, the exact terms (price, billing cycle, whether it auto-renews, how to cancel, what happens when a term ends, and how to get invoices and receipts) will be shown to you before you pay, and you can cancel at any time for the end of the current term. Refund questions for hosted plans follow the same rule as above: unused, prepaid service you never received is refunded.
4. How to request a refund
Email notsekiro11@gmail.com with your name, company, project or invoice reference and what you would like refunded. We acknowledge requests within 3 business days and pay approved refunds to the original payment method within 14 business days. Please contact us before raising a chargeback so we can fix the issue first.
5. Questions
Anything unclear is covered by your quote first and our Terms of Service second. Ask us before you pay if you want a term explained.